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Customer Interaction Management - Call center software to improve customer service through integrated, online communication channels, including self-service, chat, email, phone, and VoIP.
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Please visit the following Web sites to locate information regarding industry insights, valuable news, and proven best practices.

www.computerworld.com
Focused on IT management, Computerworld provides news and analytical views regarding the critical information needs of senior IT management at medium-size to large companies.

www.crm2day.com
CRM Today has established itself as the pre-eminent meeting place for professionals and companies that provide CRM-related products and services or implement CRM strategies and applications.

www.insightexec.com
Read valuable news, information, advice and best practice case studies to help make the most of customer management activities, achieve core business objectives, and improve CRM return on investment.

www.tmcnet.com
This site provides authoritative information regarding VoIP, Call Centers, CRM, and Telecom via popular blogs, industry articles, breaking news.

www.eweek.com
eWEEK.com is an excellent source for all high-tech news. News, analysis and technology evaluations guide readers in making the best technology decisions for their enterprises.

www.ecustomerserviceworld.com
This is the world’s largest online Customer Service Associate Membership organization, and organizers of the prestigious European Conference on Customer Management and North American Conference on Customer Management.

www.cim365.com
This site offers a free online exhibition concentrating on every aspect of contact centers and customer relationship management (CRM), open virtually 365 days of the year.

www.bitpipe.com
This is the Web's leading online information source for IT professionals who need technology white papers, Web casts, case studies, and IT product information to help make smart enterprise IT purchasing decisions.

www.destinationcrm.com
This is a preferred Internet location for information, products, and services relevant to the CRM user marketplace, connecting decision makers and industry providers.

Sponsored Event: Forrester Finance Forum
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Customer Interaction Management - Call center software to improve customer service through integrated, online communication channels, including self-service, chat, email, phone, and VoIP.
Talisma Named a Leading Knowledge Management Company by KMWorld Magazine
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Customer Interaction Management - Call center software to improve customer service through integrated, online communication channels, including self-service, chat, email, phone, and VoIP.
Case Study: ING Direct
Case Study: eSignal
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